Tropeaka had a problem in common with a lot of high-growth small and medium businesses: they were struggling with the consequences of their success. They had an immensely high-volume business that relied on a lot going right across their supply chain, from manufacturing through to picking, packing, fulfillment, and shipping. They also knew that software was the best way to ensure their success, but things weren’t going right. Despite purchasing best-of-breed software products like Shopify, Starshipit, and Xero, the different elements of their tech stack weren’t talking to each other properly.
Tropeaka knew they needed to navigate this complicated landscape and untangle their existing software to make it perform for them. For this, they turned to software implementation experts Waypoint.
“Everything Tropeaka does is high volume and requires a really quick turnaround for customer satisfaction,” explains Rhys Bennett, Account Manager at Waypoint. To fix their existing software stack, Waypoint needed to look hard at their existing operations and how they interfaced with their business software.
The requirements were extensive: Tropeaka needed to be able to sell at scale, with a system that could handle the weight of an enormous number of transactions. They also needed their software to be able to keep track of a complicated manufacturing process, to ensure products always remain in stock, and the entire tech stack had to be tightly integrated to manufacture, fulfill and ship as fast as possible to provide the best possible customer experience.
“Most of their issues stemmed from a need to optimize their many integrations,” Rhys says. “This meant ironing out discrepancies between Shopify, Cin7 Core, and Starshipit, as well as finding ways to keep stock levels and reporting consistent across solutions.”
A lot of businesses struggle with self-implemented tech solutions. It’s not that any given app is bad; it’s that when things are implemented piecemeal, the pieces often don’t fit right. But going back to a trusted software coach like Waypoint can help provide the expertise and big-picture view needed to make everything work together seamlessly, the way the company always knew it could.
Thanks to working with Waypoint, and with Cin7 Core at the center of their operations, Tropeaka can now get speedy insights to their Shopify Orders, Stock and Fulfillment statuses. They’re able to operate with true scalability, and the increased efficiency has freed up key employee resources to focus on more strategic opportunities, helping the organization grow.
“We can guarantee that customers will get a great experience while ensuring that orders don’t go missing – every key employee in the organization knows where orders are, what stage it’s at, and whether it can be fulfilled,” says Caleb.
But in addition to sharper operations, happier customers, and more fulfilled employees has come something even more important: the ability to stop worrying and get on with business – and life.
“We’ve gained peace of mind in the knowledge that we have a great partner in Waypoint,” Caleb says. “We know Waypoint on hand whenever they’re needed to help with any challenges that pop up, and ensure the system keeps working smoothly at scale.”
With the hardest part of the implementation over, Tropeaka are now happy to have Waypoint on hand to help with any issues that might arise with their software stack – or to implement any new tool, process or product they might need, secure in the knowledge that it will be done well and work with their existing set-up.
“I’d say we’ve made a significant difference to their company,” says Rhys. “We’ve ended up being a trusted advisor for Tropeaka, and have been able to help with 3PL and EDI, as well as being a bridge between other software vendors. What’s more, Caleb is always happy to have us and knows he can run something by us and get a no-bull response back.”
For his part, Caleb is thrilled with the results Waypoint have achieved with Tropeaka, and the ongoing relationship they enjoy. “Waypoint are experts in their field, and we know that we can rely on them to provide solutions to some of our most complex operational challenges in our organization,” says Caleb.
Account Manager, Waypoint
Director, Tropeaka
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