Founded in 1998, Intceram are tile importers, importing mostly from Turkey, Spain and Brazil. Based in Leeds, they distribute across the UK and Ireland – and their recent success led to them opening a second shop in West London in 2017.
Prior to contacting BlueHub, IntCeram solely used Xero to run their business. But as their business grew, they found they were faced with limitations. IntCeram had operations and requirements which Xero alone could not fulfill. This included: dropshipping, reporting, large product catalog, stock on hand measured in SQM, and out-sourced warehousing.
Following IntCeram’s accountant Paramount’s advice, Bluehub visited Intceram for a pre-implementation consultancy.
Working with IntCeram, Bluehub gathered their requirements, processes and information about their current system to help build an idea of what would be a best fit for them.
We knew Cin7 Core would work perfectly for their needs – and to demonstrate the system most effectively, we asked them to send us some data. We then entered this data into the system, helping to realistically show how it would work for them in the future,” explains Bluehub founder, Matt Flanagan.
“Something we had to consider and work around during this implementation was the use of drop shipping in the company,” Matt says. “The process of ordering these goods was manual, which meant that their staff had to know which products were drop shipped in order to raise a purchase order with the supplier.”
Thanks to the experienced team at Bluehub, the implementation was a complete success.
“The guys at BlueHub were very friendly. Nothing ever seemed too much trouble. When we started to work with Cin7 Core, we realized there were additional things we needed, and they looked into it straight away to adapt to our needs,” says Rebecca from IntCeram.
After the implementation of Cin7 Core, dropshipping has been made completely automated. Once a dropship product is ordered, Cin7 Core generates a purchase order automatically to the supplier, cutting out all the manual work and removing the possibility of human error.
Now that Cin7 Core has been fully implemented and Intceram have moved onto Bluehub’s support program, IntCeram feel confident in their future.
“Bluehub and Cin7 Core have helped the business massively,” says Rebecca. “We haven’t had the system very long, but from what we have seen, it’s been very useful and it’s saved us a lot of time. We can print reports and it’s helped us to see how we want to progress in the next few months.” A key feature that was needed for IntCeram was detailed reporting, and Rebecca says that her manager “likes that he can see how much particular customers have spent compared to previous months.”
Overall, the company is thrilled with the implementation and how it lets them get on with business. “Cin7 Core is very straightforward to use and has really helped save us a lot of time and stopped duplications,” Rebecca says. “You can’t send out products you haven’t got, so it saves problems later if you realize you haven’t got anything.”
ERP Specialist, BlueHub
Paramount
Office Manager
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